Shanti Travel is growing! We are looking for an enthusiastic Travel Expert to share his passion for travel with German-speaking travelers, and organize great programs off the beaten paths for them.
As Travel Expert, your mission is to make people travel in Japan and ensure the success of their experience with our travel agency so they wish to travel with Shanti Travel again in the future.
The job is based in Hanoi, Vietnam.
- Handle inbound enquiries from potential travelers and convert them into bookings.
- Communicate with operation partners to prepare travel programs / quotes.
- Listen and understand travelers expectations in order to design appropriate programs.
- Input travelers information and sales follow-up data accurately into the CRM.
- Reach individual sales targets and help the team to achieve theirs.
- Ensure a perfect quality of service towards our travelers.
- Provide field advises to travelers and showcase a real expertise of the region.
- Be reactive to travelers enquiries and available 24/7 during their tour.
Production & Marketing
- Update frequently the database with hotels/experiences/partners.
- Contribute to loyalty improvement by collecting travelers feedback.
- Provide content about your destination to the marketing team (photos, videos, articles).
- Act as an ambassador of Shanti Travel.
- Perfect command of German; French or Japanese is a plus
- Preliminary knowledge of Japan
- Travel enthusiast
- Proven track records in sales and/or customer service
- Strong in storytelling
- Feel at ease over the phone and showcase excellent social skills
- Team worker
- Perfect command of Office Pack
- Not afraid to work long hours and under the pressure of targets
- Very organized with the eye for details
- Able to do multi-tasking
Start : October 2019