Shanti Travel is growing! We are looking for an enthusiastic Travel Expert to share his passion for travel with French-speaking travelers, and organize WoW programs off the beaten paths for them.
As Travel Expert, your mission is to make French-speaking people travel in India and ensure the success of their experience with our travel agency so they wish to travel with Shanti Travel again in the future.
- Handle inbound enquiries from potential travelers and convert them into bookings.
- Communicate with operation partners to prepare travel programs / quotes.
- Listen and understand travelers expectations in order to design appropriate programs.
- Input travelers information and sales follow-up data accurately into the CRM.
- Reach individual sales targets and help the team to achieve theirs.
- Ensure a perfect quality of service towards our travelers.
- Provide field advises to travelers and showcase a real expertise of the region.
- Welcome and meet guests when they are in Delhi.
- Be reactive to travelers enquiries and available 24/7 during their tour.
Production & Marketing
- Update frequently the database with hotels/experiences/partners.
- Contribute to loyalty improvement by collecting travelers feedback.
- Provide content about your destination to the marketing team (photos, videos, articles).
- Act as an ambassador of Shanti Travel.
- Indian nationality
- Previous experience in a Travel Agency
- Perfect command of French; German, Spanish and/or English is a plus
- Travel enthusiast
- Proven track records in sales and/or customer service
- Strong in storytelling
- Feel at ease over the phone and showcase excellent social skills
- Team worker
- Perfect command of Office Pack
- Not afraid to work long hours and under the pressure of targets
- Very organized with the eye for details
- Able to do multi-tasking
Start in December 2019